Terms of Service

  1. Game-On Grading Company, LLC (GOG) will strive to grade items within the time frame, if any, offered as part of a GOG grading service. However, GOG will have no liability whatsoever to Customer for incidental or consequential damages due to GOG's failure to grade any items within any time frame. All days are business days.

  2. GOG will not grade items which bear evidence of trimming, recoloring, restoration or any other form of tampering, or are of questionable authenticity, and Customer agrees not to knowingly submit any such items. Customer agrees that in the event GOG rejects any items for grading, GOG shall not refund the amount paid by Customer because the determination to reject an item requires a review by GOG's graders and authenticators. Customer represents and warrants that he/she has no knowledge and no reasonable basis to believe that any item submitted for grading has been altered in any way or is not genuine.

  3. Grading involves individual judgments that are subjective and require the exercise of professional opinion, which can change from time to time. Therefore, GOG makes no warranty or representation and shall have no liability whatsoever to Customer for the grade assigned by GOG to any item, except pursuant to GOG's Financial Guarantee of Grade and Authenticity. Amount paid to GOG is NON-REFUNDABLE once the item begins the authentication and/or grading process.

  4. An autographed item submitted under the GOG item grading and autograph authentication combination service must pass both autograph authentication and item grading authentication in order to be slabbed. For example, an item that is deemed altered in any way will not be slabbed even though the autograph may be genuine. In addition, if the item is deemed original and unaltered yet the autograph does not pass inspection, then the item may not be slabbed. There may be very rare exceptions to the rule on a case-by-case basis (in cases where the autograph and item are deemed authentic but the item has been altered in some fashion). In a rare case where an authentic item has been altered, GOG may choose to label the item “Authentic” since the item cannot have a grade assigned. The final determination as to whether an item is slabbed under these conditions is at GOG's sole discretion. Amount paid to GOG is NONREFUNDABLE once the item begins the authentication and/or grading process.

  5. GOG will handle with care items submitted for grading. However, if GOG determines that Customer's item was lost or damaged while in GOG's possession, Customer will be compensated based upon the fair market value of the item as determined by GOG standard procedures, which may include filing a claim with our insurance carrier. The declared value you provided with this submission is for estimating the insurance coverage only, and the fair market value of the item may be less than your declared value. In no event shall the total liability exceed the declared value of the item. Such compensation shall be Customer's exclusive remedy for any loss or damage. GOG reserves the right to decline your declared value and to require you to pay for the accurate service level as a condition of completing the authentication and grading process.

  6. Customer must inspect all items immediately upon receipt and GOG disclaims any liability for damage or discrepancies or errors, including, but not limited to, errors in the description of the item unless reported to GOG within five (5) days of Customer's receipt of the item(s). Customer agrees to return any incorrectly described item to GOG upon request for correction and agrees to indemnify and hold GOG harmless from any and all losses and/or claims caused by the circulation or sale of incorrectly described items.

  7. GOG shall have no liability whatsoever to Customer, or any third party for whom Customer may be acting, for any personal injury or any damage to any item, or otherwise, resulting from the breaking open of a GOG item holder, or for any damage to any item that GOG can reasonably demonstrate occurred while the item was not in the custody or control of GOG including, but not limited to, loss or damage to items while being shipped to GOG, or while being shipped by GOG to Customer by a method selected and paid for by Customer.

THE MAXIMUM AGGREGATE LIABILITY THAT GOG SHALL HAVE TO CUSTOMER, OR ANY THIRD PARTY FOR WHOM THE CUSTOMER MAY BE ACTING, ARISING FROM ANY CAUSE, ACT, OMISSION OR OTHER CIRCUMSTANCE, SHALL IN NO EVENT EXCEED THE GRADING CHARGES OR LESS ACTUALLY PAID BY CUSTOMER FOR THE GRADING SERVICES RENDERED BY GOG WITH RESPECT TO THE ITEMS SUBMITTED FOR GRADING HEREUNDER. IN NO EVENT SHALL GOG OR ANY OF ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS, BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.