Frequently asked questions

Yes, our storefront is located at 194 Collier Drive Sevierville, TN 37862. You can visit or call this location Mon-Fri 8:30am to 5:30pm EST.
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No, you will receive the slab back within 60 BUSINESS DAYS of Game-On Grading receiving your cards. This will exclude any Major Holidays.

Ship your cards to our secured shipping address. This address can be found on your orders packing slip, our support page and listed below.

Secured Shipping Address:

Game-On will be closed on the following dates during 2024. We will NOT count these days as Business Days when calculating the Due Date on customer orders.

New Year

Monday, January 1, 2024

Memorial Day

Monday, May 27, 2024

Independence Day

Thursday, July 4, 2024

Labor Day

Monday, September 2, 2024

Black Friday

Friday, November 22, 2024

Thanksgiving

Thursday, November 28, 2024

Christmas Eve

Tuesday, December 24, 2024

Christmas

Wednesday, December 25, 2024

New Years Eve

Tuesday, December 31, 2024

We do not put the subgrades on the labels in order to create more room for us to list as many details of the card as possible. However, you can view the subgrades at anytime by simply scanning the QR code on the back of the label or use the Certification Look Up.

Declared Value is the estimated value that you determine your card will have after it has been graded.

Game-On Grading will not grade the following list of cards: STAR Brand Cards, Scoreboard Cards, Oversized Cards, 2007 Topps Rookie Premiere Autographs, The 2012 Contenders Rookie Ticket Russell Wilson, and 2000 Fleer Ultra Polychrome Cards.

Yes we will grade the card itself and the autograph and list the grades for both on the label. There are no extra fees for this service.

If Game-On Grading is unable to authenticate any card, we will not grade or slab the card and the card will be returned with an unable to authenticate label.